Mailing Address:
one brave chick
PO Box 200
Montchanin, DE 19710
Email Address: onebravechick@gmail.com
Please direct all Customer Service related questions to our email address at onebravechick@gmail.com.
If you would like a telephone call back - please leave us your number along with your question.
FAQ:
1. Is OBC a nonprofit?
2. Do you donate any of your profits?
3. How are you directly involved in helping brave chicks?
4. How can I help a brave chick in need?
5. Has it always been just the three Founding Brave Chicks?
6. What is your return and/or exchange policy?
1. Is OBC a nonprofit?
Our original goals in creating One Brave Chick were to recognize and honor
brave chicks and enable people to do the same with the brave chicks in
their
lives, as well as create a forum for connecting people to others going
through similar situations.
Right now we are committed to donating a portion of our profits to groups
that help brave chicks. We are involved with many charities and donate
a
portion of all sales generated from these charities. We are certainly
hopeful that our company will ultimately be profitable enough for us to
expand this charity component even further.
Our first portion of profits will be donated to the Lili Claire Foundation
(www.liliclairefoundation.org) ,
a non-profit foundation dedicated to helping
children living with neurogenetic conditions (specifically Williams
Syndrome), while providing hope and resources to the families who love
them.
Since one of the founding Brave Chick Katie lost her second daughter, Chloe,
to the same condition-Williams Syndrome-and these two were the beginning
source of inspiration for our venture, we find it only appropriate that
this
foundation is the first group to receive a portion of our profits.
2. Do you donate any of your profits?
We try to stay active in causes that we believe in and often attend events sponsored by these worthy causes. A percentage of all profits generated from these events are donated to the charity. In addition, we are very generous in supporting other worthy causes by donating products to events and silent auctions.
3. How are you directly involved in helping brave chicks?
We are proud to announce a new partnership that we have established with The Friendship House Clothing Bank of Wilmington, Delaware. This wonderful organization was developed to provide entry-level employment and training for disenfranchised women. We are proud of this partnership and believe it is a real win win. one brave chick helps to off set me some of the labor costs of the Friendship House and they provide us with some REAL brave chicks to help with packaging. Who better to package a one brave chick bravery kit than a brave chick herself?
4. How can I help a brave chick in need?
We are in the process of establishing a program that would allow our customers
the opportunity to purchase a bravery kit (or part thereof) that would be donated
to a brave chick in need.
5. Has it always been just the three Founding Brave Chicks?
During the early days of One Brave Chick, we had the honor of working with
Jackie Ivy and Sally Spatafora. They are no longer with One Brave Chick
but
remain dear friends and supporters of One Brave Chick.
6. What is your return and/or exchange policy?
One brave chick will be glad to exchange an item or credit your credit card account for anything that doesn't work out for you.
One brave chick's return and exchange policy:
Please include a copy of the emailed order confirmation with your return/exchange. Please indicate on this copy the items that you are returning, the replacement item, the new shipping address and an email address (needed for confirmation).
We recommend that you use your own trackable and insured shipping method for the full value. One brave chick is not responsible for returns/exchanges not received or not insured.
We try our best to process all returns/exchanges within 7-10 days of receipt.
Partner with us:
Would you like to advertise with us?
If you are interested in advertising on the one brave chick website, please email us at onebravechick@gmail.com. Our team will be in touch with you soon.
Would you like to carry our apparel line in your retail store?
To receive information on how to carry the one brave chick apparel line in your retail store, please email us at onebravechick@gmail.com.
Please make sure that your email includes the following information:
Name
Company Name & Address
Phone number
Email Address
For media, PR, and licensing inquiries, please email us at onebravechick@gmail.com.
Would you like to carry our apparel line
in your
retail store?
To receive information on how to carry the one brave chick apparel line in
your retail store, please email us at onebravechick@gmail.com.
Please make sure that your email includes the following information:
Name
Company Name & Address
Phone number
Email Address
Help:
1. How do I sign in to the Online Store?
2. How do I sign out of the Online Store?
3. What if I forgot my Online Store password?
4. How do I become a registered user for the Online Store?
5. Do I have to register and sign in to purchase products?
6. How do I add an item to my shopping cart?
7. How do I remove an item from my shopping cart?
8. How do I remove all of the products in my shopping cart?
9. Who can I contact if I have questions?
10. Is my credit card information secure through this site?
11. Can I update my account contact information?
12. Can I change my e-mail address and password?
13. Can I view my previous orders placed on this site?
14. Can I provide special instructions to my order?
1. How do I sign in to the Online Store?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
2. How do I sign out of the Online Store?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the Sign In screen. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
3. What if I forgot my Online Store password?
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
4. How do I become a registered user for the Online Store?
To become a registered member of this site, click Register on the menu bar and enter your Contact and Sign In information. Then click Create Account. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
5. Do I have to register and sign in to purchase products?
No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest without registering.
The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us.
6. How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
7. How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.
8. How do I remove all of the products in my shopping cart?
To remove all of the items currently in your shopping cart, click the Clear Cart button.
9. Who can I contact if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
10. Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
11. Can I update my account contact information?
To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select Address Book from the My Account menu and then select the Contact Name of the account for which you wish to update the contact information. Make your changes and then click Update Contact.
12. Can I change my e-mail address and password?
To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Update Sign In. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
13. Can I view my previous orders placed on this site?
To view your order history you must first sign in. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
14. Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.
If your order consists entirely of downloadable products, the Shipping Method & Instructions page will not display, as the products will not be shipped but downloaded.
Thanks for recognizing me as 'one brave chick.' I love the shirt...
